Ranchi Star Taxi bookings are typically paid for directly with the driver or our team at the time of, or after, your ride, rather than prepaid online. This policy explains how we handle refunds in the situations where one is due.

1. When a Refund May Apply

You were charged more than the fare confirmed at the time of booking.
We cancelled or were unable to fulfil a confirmed booking on our end (see our Cancellation Policy).
An advance or token amount was collected for an outstation or tour booking that was later cancelled in line with our Cancellation Policy.

2. How to Request a Refund

To request a refund, contact us by phone or email within 7 days of the ride or the cancelled booking, with your booking details (name, phone number, pickup/drop location, and date). We will review your request and respond as soon as possible.

3. Refund Method & Timeline

Approved refunds are returned using the same payment method used for the original payment (for example, UPI or bank transfer) wherever possible, and are typically processed within 5-7 business days of approval. If the original payment method is not available, we will agree on an alternative method with you.

4. Non-Refundable Situations

Charges are generally non-refundable where the ride was completed as agreed, where a cancellation charge applies under our Cancellation Policy, or in the case of a no-show as described in that policy.

5. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

6. Contact Us

Phone: +91 85801 57651
Email: info@ranchistartaxi.com