Ranchi Star Taxi ("we", "us", "our") operates the website ranchistartaxi.com and provides taxi booking services in Ranchi and across Jharkhand. This Privacy Policy explains what personal information we collect when you use our website, how we use it, and the choices you have.

1. Information We Collect

When you book a ride or submit an enquiry through our website, we collect:

Your name and phone number.
Your email address, if you provide it through our contact or enquiry forms.
Pickup and drop locations, travel date/time, and preferred vehicle type.
Any additional message or details you choose to share with us.

We also automatically collect limited technical information such as your approximate location (derived from IP address), browser type, device type, and pages visited, through analytics and advertising tools described below.

2. How We Use Your Information

To process and confirm your booking or enquiry.
To contact you by phone, WhatsApp, or email regarding your ride.
To improve our services, website performance, and customer support.
To measure the effectiveness of our advertising and marketing campaigns.

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies through the following third-party services:

Google Ads & Google Analytics – to measure website traffic and advertising campaign performance.
Microsoft Clarity – to understand how visitors use our website through heatmaps and session recordings, so we can improve the browsing experience.

These services may set cookies or use similar technologies in your browser. You can control or disable cookies through your browser settings, though some parts of the website may not function as intended if you do so.

4. How We Share Information

Booking and enquiry details are shared internally with our dispatch and driver team solely to fulfil your ride request. We use third-party service providers (such as our email delivery provider) to send booking notifications; these providers only process data on our behalf and are not permitted to use it for their own purposes.

5. Data Retention

We retain booking and enquiry information for as long as reasonably necessary to fulfil your request, maintain business records, and comply with applicable legal obligations.

6. Your Rights

You may request access to, correction of, or deletion of the personal information you have shared with us by contacting us using the details below.

7. Children's Privacy

Our services are intended for use by adults arranging their own transportation. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

9. Grievance Officer & Contact Us

If you have questions about this Privacy Policy or wish to raise a concern about how your data is handled, please contact us:

Phone: +91 85801 57651
Email: info@ranchistartaxi.com
Address: Bhuiyan Toli, Samlong, Shanti Nagar, Ranchi, Jharkhand - 834010